Troubleshooting

Transaction Issues

Q: My staking transaction failed. What should I do?

Common causes:

• Network congestion
• Insufficient SOL for fees (need 0.001-0.004 SOL depending on activity)
• Wallet connection issues

Solutions:

1. Wait for lower congestion or increase priority fees/tips
2. Check SOL balance covers staking amount + fees
3. Refresh browser tab and wallet connection
4. Try multiple times - persistence is key

Q: My transaction is pending for a long time. What's happening?

Transactions can be dropped due to network congestion, block capacity limits, or blockhash expiration (~2 minutes).

Solutions:

1. Wait 2-5 minutes during congestion
2. Check transaction status on Solana Explorer
3. Retry if no confirmation after 5 minutes
4. Refresh/resync wallet

Q: Unstaking shows successful but I haven't received SOL. Why?

If you used delayed unstaking:

• Check stake status on Stake Manage Dashboard
• If your new stake account is still active, you need to unstake/deactivate it
• If already deactivated, you need to wait up to 1 epoch (about 2 days) to withdraw. This is a Solana protocol feature

If you used instant unstaking (Jupiter):

• Refresh and check wallet balance and transaction history

Wallet Connection Issues

Q: Can't connect wallet to Jito website?

Solutions:

1. Use Chrome, Firefox, or Edge (latest versions)
2. Clear browser cache and cookies
3. Update wallet extension
4. Disable ad blockers
5. Try different browser or restart current one

Wallet-specific fixes:

• Phantom: Disconnect/reconnect in settings
• Solflare: Clear site data for jito.network
• Ledger: Ensure Solana app is open and updated

Q: Wallet balance differs from Jito website?

Solutions:

1. Manual refresh wallet (most have refresh/sync button)
2. Wait 1-2 minutes for sync
3. Compare with Solana Explorer for your address

Slippage and Pricing Issues

Q: Got less JitoSOL than expected when staking?

This is normal. JitoSOL appreciates vs SOL over time due to rewards. At launch 1 JitoSOL = 1 SOL, but as rewards accrue, you receive fewer (but more valuable) JitoSOL tokens.

Example: If rate is 1.2 SOL = 1 JitoSOL, staking 10 SOL gives ~8.33 JitoSOL, but that 8.33 JitoSOL is worth the same as 10 SOL.

Q: Instant Unstake shows high spreads or price impact for JitoSOL swaps?

Solutions:

1. Use delayed unstaking: Direct via Jito = no slippage, only 0.1% fee + 1 epoch wait
2. Split large trades into smaller amounts
3. Check deeper liquidity pools on different DEXs

Network and Performance Issues

Q: Jito website loading slowly or not responding?

Solutions:

1. Clear browser cache for jito.network
2. Try incognito mode
3. Test on mobile browser
4. Wait 10-15 minutes if high traffic

Mobile Device Issues

Q: JitoSOL staking features don't work on mobile?

Solutions:

1. Use Phantom app: Open app → Explore tab → search "Jito"
2. Update mobile wallet to latest version
3. Try mobile browser (Safari/Chrome) if app fails
4. Switch between WiFi and mobile data
5. Force close and reopen wallet app
6. Clear app cache in device settings

Getting Additional Help

Include when asking for help:

• Transaction signature (88-character string)
• Wallet type and version
• Browser/device info
• Exact error message
• Screenshots if helpful

Never share:

• Private keys or seed phrases
• Passwords